Posted in accessibility testing, kiss, mobile testing

Minimalism design in testing

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Usability Heuristics

A while ago I wrote a few words about Usability Heuristics and what is their role in software testing. You might also heard about the KISS (Keep It Simple, Stupid) rule, which seems also to be impotent is such activities like web or mobile design. In this post I would like to focus on one particular issue (or trend), which becomes more and more popular nowadays. On the other hand, it seems to be just the common sense output of your software development – The Minimalism.

Good application – what does it mean?

Each year Android community chooses applications that were outstanding during the year. Competitions might differ in details, but one feature is clear and repeatable among all winners – good design.

When we are talking about design, we might be thinking “wait a minute, isn’t it an art – related stuff like sculptures, paintings or furniture?” Well – yes. But not only. I’d say that web or mobile app design is as important as it’s final working version. At the same time the role of software tester in development process, who is aware of good design importance, is essential as well. If the application works fine and causes no error, but simultaneously it is ugly – no one would use it. Or – in best case scenario – he’ll use it once (and it’s get deleted 🙂 ). Keep in mind that 80% of mobile applications are being deleted after the firs use. Why oh why? Most of all because they don’t work as expected, but sometimes – because they’re ugly 😀

A stunning example of beautiful, thought through application is Hopper – the one and only last year winner of best apps ranks. I’ll recommend you to download it from Google Play or App Store and just play around. Using this app is so pleasant and surprising like playing with a piece of art.

When I think about examples of good mobile design – I recall Hopper all the time. Pure love.

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Aesthetic and minimalism design

Minimalism is achieved by reducing a design to only the most essential elements.

This heuristic states that aesthetic (which is rather a subjective feeling) and minimalism design (which can be measured somehow) are important.

For example: dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility. This heuristic is extremely important to be followed in mobile app design.

Mobile applications are not supposed to be over packed with tabs, buttons or unnecessary content. App designers should keep layout as tidy and simple as possible. That is also a great challenge for the tester in the very last phase of each development – to make sure that all elements that have originally been designed are delivered within the working application. Always remember about the KISS (Keep It Simple Stupid) rule. It’s equally important on each stage of development process.

Testing usability is somehow about taking beauty into consideration.

Following trends

Essentially, minimalism is about breaking things down to the barest elements necessary for a design to function. In addition, taking things away until nothing else can be removed without interfering with the purpose of the design it’s also a minimalists’ routine. Remember, though, that certain design and graphical elements will directly affect the readability or usability of your website. Note, that it might be highly important in accessibility testing.

Minimalism could be applied to various branches of art or architecture, including web design as well. Testing minimalist websites or mobile applications might seem challenging, but possible for anyone.

Before you test anything in the area of usability – make sure that you are familiar with good web (mobile) design examples. It is good to know what’s on at the moment, keeping in mind basic rules as well. Take advantage of big players like: Twitter, WhatsApp, or less known such as: TheMinimalists, NorthKingdom, Sarah Hultin.

Don’t think it’s easier, because it’s simpler

When it comes to minimalism, don’t think it’s easier just because it’s simpler. Because there are fewer elements, you must provide the same level of usability (perhaps even better) with less interface. To balance aesthetics with functionality, minimalist web design is defined by use of space, amazing visuals, vivid photography, striking typography, and an overall focus on the content itself – and nothing more.

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Posted in mobile testing

From QA with Love

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Love confession

As today is a Valentine’s Day -I believe that my post should be at least a bit about love. I’ve chosen the anti-valentines confessions in public to the particular mobile app makers (I won’t say just developers), who don’t care about the UX and their users so much that they still deliver their apps to Google Play and feel good about themselves.

The post would be about a particular app and what is wrong with it – not about teams that delivered it. I work within the industry and I know that sometimes people do development that they are forced to do, weeping at night in the pillow. I know. I don’t understand, but I know.

Nevertheless, my choice, as usual,  is completely subjective. This application is in Polish, but it’s so wrong, that I had to place it here. Don’t mind the language – knowing Polish won’t help 😀

The homework not done

The epic. The worst, not only because lack of any logical UX: Lekcja+ (Lesson+).  I swore my private vendetta to this application – just try to download and try to figure out what is it about.

What’s Lekcja+?
An app for teachers, who are supposed to provided their timetables and in-school information. #innovation #PolishSchool #LowBudgetTender #MyEyesBleeding

Tester for the rescue

 

It was Monday afternoon some time ago in September. A friend of mine – who works at school – called me for help.
– Hey, I’ve got this app from school, but it doesn’t work. You know what to do with the apps, could you help me? I’m clearly doing something wrong.

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I’m referring to version of Android application which has been released in September 2016 – presumably without any testing before (according to well – known rule “We never test our software – but when we do – we do it on production only”).

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I’ll start from translating this awesome pop-up which stroke me just after app installation. On the app it’s in Polish:

“Information:

Due to large number of notifications about app lack of stability and some components not working some improvements have been introduced. It is obligatory to clear app data (including user data) to have the app updated.

We are very sorry for inconveniences

App changes include:
– stability improvement
– bugfixes
– minor view improvements”

Like – SERIOUSLY – this is the message they provided users with on production. Hey user – clear app data by yourself, we did some minor fixes, but don’t bother .

The application is a perfect guide What you should avoid when creating an app.

There is no menu, guideline, referral to UX/UI of other known Android app’s pattern and I’m not even talking about app stability or it’s basic functions. I’ve installed it on 3 random devices – and it crashed on two of them after installation.

Clearly – it wasn’t my friend’s fault that it has not been working.

Why developers don’t consider the purpose?

There is plenty of horrible apps out there – BUT – this one won the tender for a teacher’s app. At first – it’s government’s fault that they accepted that level of development and paid for it – but apart from forcing people to use crappy software on daily basics – there should be a work ethics of the developer and a tester.
Someone took money for it.
Someone released it and placed it the Google Play.
Finally, someone thought “yeah, it’s good enough, let’s release it”.

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I am idealist maybe. I would like the world to be a better place. BUT why U no think while working. I know dozen of stories when a customer forces the team to make an Android app “just like the iOS one” – destroying platform guidelines and architecture “because it’s pretty” kind of reasons. On the other hand, Lekcja+ is an example of making other people’s life miserable.

This app was supposed to be a tool

It’s not an app which you could simply uninstall after first setup and forget about it. It was “designed” for teachers, who are forced to work with it on daily basis. And think about it for a moment – they (mostly) are non-technical people. Maybe this  app is they first installed app ever. Why – just why-  it’s so horrible!

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I just wanted to help a friend. Sadly, I was not able to. Taking into account app’s poor rank at Google Play – I was not the only person struggling with the installation and functions. Poor me. Poor them.

Working for people

Making applications for public sector is hard and demanding work. Agree. On the other hand, it doesn’t release any team member from thinking of other peoples’ needs. In the end, public money means everyone’s money, so we all eventually pay for crappy software. What is more, a friend of yours might be a teacher and at he is struggling with the app at the moment.

We don’t do software for ourselves.

We – I mean all people working in IT industry. We do it for other people. Each user has a name and a job to do. Sometimes they use our software to complete it. You might think that Lekcja+ is not a life-supporting software, so I’m exaggerating. Sure, it’s not, but why forgetting about the user, while he is the one that would be frustrated with a crappy app most of the time.

I wanted Lekcja+ to be just an example of terrible software that we all struggle with.

dear-mr-developeruse-your-empathy-make-the-world-a-better-place-from-qa-with-lovekinga-witko

Posted in kiss, mobile testing

UI goes first. Mobile Testing.

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You’ve probably heard about usability testing. It’s one of non-functional testing ranges.
A quick reminder about non-functional test types below. Usability is the one that we will be focusing on now.

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Why testing mobile apps, when Usability comes first is so important?

Because form UX point of view application should be:

  • attractive
  • functional
  • useful
  • fun

Application should make the user happy – not frustrate him. How is it possible to be done? By providing great, clean UI. No matter if we are talking about iOS or Android applications – rules are similar. Keep It Siple Stupid.

What is more, you’ll have to keep two facts in mind:

  • Mobile customers are intolerant and fickle. (You know you are). If your app isn’t a knockout on first impression, it’s probably going to be deleted or will be forgotten on their smartphones.
  • 50% of the users expect, that an app is ready for use under 2 seconds

Silicon Valley analyst Andrew Chen attests that the average app loses 77 percent of its users in the three days after they install it. After a month, 90 percent of users eventually stop using the app. In addition, research by Mobilewalla revealed that users eventually delete 90 percent of all downloaded apps. Make one wrong move that angers or frustrates users – and chances are your app will be deleted.

We could say that testing mobile app is one of the most stressful jobs on the planet – if you don’t succeed – the app doesn’t as well.

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Even if the UX design is correct during your testing remember about following check list:

  • get familiar with you users (by research, Google Analytics, Twitter etc.)
  • mind screen size (device fragmentation)
  • check on proper OS versions
  • select correct device types and brands (brand fragmentation)

Remember, that in mobile testing, more than anywhere else – tester is in charge – not only by keeping the initial design in shape through all development and testing process, but also by protecting user’s needs.